FAQ

 According to Google Maps, it is 67.5km from Cairns to Port Douglas and will take your private driver approximately 1hr mins by road. In comparison, a shuttle bus service may take significantly longer when taking into consideration likely drop-offs and pick-ups at accommodations enroute.

Absolutely! Your private transfer driver will meet you at the baggage carousel at Cairns Airport.

  Our drivers regularly review Cairns Airport Flight Arrival details for the latest arrival information.

Please see our Policy page for further information.

A reasonable amount of luggage is allowed with all suppliers. Generally 1 item as carry on and 1 item checked baggage per passenger. Some larger items may be charged extra. Please email us if you have excess or oversized luggage as we may need to arrange for extra luggage space eg trailer.

Please see out Prices page for our private transfer rates to Port Douglas

For Palm Cove Transfers and alternative destinations, please email our office with your booking details.

Departure requirements from Cairns Airport vary between international and domestic departures. For international departures it's recommended to arrive at the airport at least 2-3 hours before your flight's scheduled departure. For domestic departures, we recommend that you arrive 1-1.5 hours prior to departure.

Our hours are flexible based upon your travel requirements.

Cancel outside 2 weeks or 14 days prior to transfer - no cancellation charge.

Cancel within 2 weeks or 14 days prior to transfer - full price less 10% cancellation fee will be refunded.

Cancel within 24 hours prior to transfer - there will be no refund (charge in full)

Please see our Policy page for further information.