Policy

Passenger Responsibilities

  1. A client will be deemed to have entered a contract once acceptance of a booking is confirmed either by phone or by e-mail and will abide by these terms and conditions. 
  2. The confirmation email is your ticket and your booking reference number. You may be asked to show/quote it to the driver for both the outward journey and return trip.
  3. Please ensure that your phone number given on the booking form is an operational mobile phone number that will work in Australia as we cannot be held liable for any costs that you may incur, if we or the transport supplier are unable to contact you. If your overseas mobile does not operate we suggest you supply us with your email address.
  4. Please check your mobile phone for messages on arrival so that the supplier can advise you of any delays.
  5. Child or booster seats are available for use in all vehicles at no extra cost. However, it is the responsibility of the client to give us notice at the time of booking, we will not be held liable if a transfer cannot be completed due to failure to notify us.
  6. For return transfers and all transfers from cairns city, please contact us the day before to confirm your departure time and transfer details.  
  7. Please ensure all information provided in regards to your booking is correct as amendments may incur extra charges.

Payments & Fares

  1. Payment can be made by credit card, bank transfer or in certain circumstances cash. However, cash payments must be secured by providing credit card details. This card will not be charged if cash is received by the driver upon pick up.
  2. Prices quoted for 'charters' (private vehicles) are for the entire vehicle; for 'seat in coach' the prices are per person or group on the same booking.

Cancellations

  1. Cancellation by the client must be done in writing, with at least 24 hours notice.
  2. If you cancel within 24 hours of your arrival time the full price of the booking will be payable.
  3. If you cancel outside 24 hours of your arrival time but within 14 days the full price, less a $10 ($5 for children 12 yo and under) cancellation fee, will be refunded.
  4. If you cancel outside 14 days of your arrival time the full price will be refunded.
  5. If through circumstances beyond our control th supplier is forced to cancel your transfer they reserve the right to arrange alternative transport.
  6. We will not be liable for any charges if the client has missed flights due to unforeseen circumstances.
  7. In the event of a supplier contracting a third party supplier to provide the transfer on behalf of the client, it is the third parties responsibility to make sure the passengers are aware of their T & C's. Cairns Airport Transfers or the supplier are not liable for any actions or the consequences of any actions of the third party supplier. 

Delay

  1. If your flight is delayed by more than 20 minutes your supplier reserves the right to organise alternative transport and any additional costs will be charged to you.
  2. If your supplier is unable to wait for your delayed flight they reserve the right to arrange alternative transfer however if this isn't possible we may be forced to cancel the booking. We will only exercise this right in the event that the delay compromises the suppliers service to other clients’ bookings scheduled to follow the delayed booking. It is therefore essential the client contacts Cairns Airport Transfers by telephone (add number) in the event of their flight departure being delayed by more than 20 minutes so we can be in contact with your supplier and if need be provide the best alternative arrangement(s).

General

  1. We reserve the right to change transfer operator in exceptional circumstances; such operators are fully registered and approved.
  2. En route requests to stop for shopping or other non-essential items are normally not possible except with private charter in which case time spent on this will be charged at $25 per 15mins. Such stops must be notified at the time of booking so time can be factored in. 
  3. It is forbidden to smoke, consume alcohol or use illegal drugs whilst in the transfer vehicle.
  4. The supplier reserves the right to refuse transport to any client who is thought to be under the influence of alcohol or illegal drugs or who is considered by the driver to pose a threat to the chauffeur or other passengers.
  5. Any refreshments, apart from water, must not be consumed whilst the vehicle is in transit.
  6. Children under the age of 12 must be accompanied by an adult.
  7. A reasonable amount of luggage is allowed with all suppliers. Generally 1 item as carry on and 1 item checked baggage per passenger. Some larger items may be charged extra. See prices page.
  8. If your baggage fails to arrive at the airport with you, please contact us or your supplier immediately as the driver will need to be made aware of your delay.
  9. The supplier will not be liable for any loss or damage caused to luggage accompanying passengers except where there has been negligence on the suppliers behalf.
  10. All vehicles operated or controlled by any of our partner companies are fully insured and licensed to carry passengers under Australian law however the client’s luggage is carried entirely at their own risk and no responsibility can be accepted by us for loss or damage. The client should therefore ensure they have contracted appropriate travel insurance to cover this if they require.

Liability Inssurance & Jurisdiction

  1. We will endeavour to arrange a transfer service to the client from the pickup point to the destination point detailed in the booking confirmation at the time specified with the minimum delay reasonably possible.
  2. However, circumstances beyond our or the suppliers control may not make this possible in which case we cannot be held responsible for any financial or material loss as a consequence. These include but are not restricted to the following examples:

  • Any delay as a result of a flight or train being delayed thus delaying the driver.
  • Any accident or incident causing delay whether the vehicle carrying the client is directly or indirectly involved or not involved at all.
  • Any road closure or restricted access of the intended route chosen by the driver.
  • Any delays as a result of weather conditions or un-foreseen traffic delays
  • Any delay as a result of the suppliers vehicle being detained by police, or any other government official.
  • Any circumstance affecting the client’s or driver’s safety.
  • Any delay caused by a third party or parties to include but not be restricted to industrial action, terrorism or vandalism.

  1. We accept no responsibility for valuables left in the suppliers vehicles but they will endeavour to return such items if reported and found. There may be extra charges involved.
  2. All our partner companies have extensive third party insurance coverage.
  3. We strongly recommend that clients should take out their own holiday insurance. Cairns Airport Transfers will take no responsibility for those who are not covered.
  4. These terms and conditions shall not affect the client’s statutory rights under Australian law.
  5. Australian law governs these terms and conditions.